Status and Substatus

STATUSSUBSTATUSROUTABLEDESCRIPTION
CREATEDyesThe order has been created in Abbiamo
CREATEDLAST_ROUTE_CANCELEDyesThe last route of this order has been canceled.
PENDINGWAITING_CARRIER_ACTIONThere has been a problem in the delivery and the carrier must act
PENDINGWAITING_FOR_CARRIERThe delivery has been requested to the carrier and is waiting a response
PENDINGWAITING_TAKEOUT_CONFIRMATIONThe order isn't ready yet and it's waiting a store action
DISPATCHEDCARRIER_CONFIRMEDThe carrier has confirmed the request to delivery the order
DISPATCHEDROUTE_PLANNEDThe route that this order has been assigned is planned
DISPATCHEDDRIVER_CONFIRMEDThe driver of the route has accepted the route
DISPATCHEDREADY_FOR_TAKEOUTThe order is ready to be picked up by the customer
DISPATCHEDSEARCHING_DRIVERThe carrier is waiting for a driver to accept the order
DISPATCHEDDRIVER_ASSIGNEDA driver has accepted the delivery
DISPATCHEDDRIVER_REJECTEDA driver has rejected the delivery
COLLECTEDThe order has been picked by the driver
START_DELIVERYThe driver has started the route
SUCCESSFULDELIVEREDThe order has been succesfully shipped
SUCCESSFULWITHDRAWNThe order has been succesfully picked up by customer
FAILEDCOLLECT_FAILEDyes (if private-fleet)There has been a problem while collecting the order according to the failure code table
FAILEDDELIVERY_FAILEDyes (if private-fleet)There has been a problem while delivering the order according to the failure code table
FAILEDRETURN_FAILEDyes (if private-fleet)There has been a problem while returning the order according to the failure code table
IN_TRANSITCOLLECTINGThe driver is on his way to collect the order
RETURNINGThe order is being returned to the collection point
RETURNEDyesThe order has been returned to the collection point
MANUAL_HANDLEThe order needed to be finished for some reason
HANDLINGPACKAGE_RECEIVEDThe carrier has started its inner logistics between locations
HANDLINGLOGISTICS_STARTEDThe package has been received in the carrier location
HANDLINGREADY_FOR_TRANSFERThe order is ready to be transfered between carrier locations
HANDLINGIN_TRANSFERThe delivery had to be scheduled for some feature time
HANDLINGTRANSFER_COMPLETEDThe order has been transfered between carrier locations
HANDLINGSCHEDULED_DELIVERYThe carrier has scheduled the delivery internally
HANDLINGREDISPATCHEDThe order is being redispatched to a third party carrier by the original carrier
HANDLINGPROCESSED_DELIVERYThe order has been processed by the carrier
ORDER_FAILEDCARRIER_CANCELEDyesThe delivery needed to be canceled by a carrier request
ORDER_FAILEDCARRIER_REFUSEDyesThe carrier denied the request to delivery the order
ORDER_FAILEDCARRIER_TIMEOUTyesAbbiamo couldn't sent the delivery request to the carrier
ORDER_FAILEDCARRIER_ERRORyesCarrier by some reason did not sent a confirmation of the request
ORDER_FAILEDSELLER_CANCELEDyesThe delivery needed to be canceled by a seller reques